345 bet Privacy Policy

345 bet is an online gaming and betting platform. This privacy policy governs how all personal information of users of our website 345-bet.cam is handled. By accessing the website, creating an account, or using any of our services, you are considered to have agreed to the terms of this policy.

This policy should be read alongside our Terms and Conditions. Together, both documents form the complete legal framework governing your use of 345 bet. In the event of any conflict, the Terms and Conditions shall take precedence.

345 bet collects the following categories of information as needed to provide services to users. Each piece of information is collected for a specific and clear purpose.

2.1 Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — minimum age 21+ applies)
• National ID or passport number (at the time of account verification)
• Current address

2.2 Contact Information

• Mobile number (for OTP verification and support communication)
• Email address (for account notifications and support)

2.3 Financial Information

• bKash, Nagad or Rocket mobile banking number (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.4 Technical Information

• IP address and device identity
• Browser type and operating system
• Login time and session data
• Gameplay history and betting logs

345 bet collects information in the following ways:

• Direct Registration: Information you provide when creating an account is stored directly in our system.
• Identity Verification Process: Documents and information provided during KYC (Know Your Customer) verification.
• During Transactions: Payment-related information is automatically recorded at the time of deposit or withdrawal.
• Automatic Collection: Technical information is automatically collected via cookies and similar technologies while browsing the website.
• Support Communication: Information from conversations you have with us via live chat or email.

Collected information is used only for specific and legitimate purposes. 345 bet never uses information for excessive or irrelevant purposes.

4.1 Service Delivery

Information is used for creating, managing and authenticating accounts. Financial information is needed to process deposits and withdrawals and to distribute bonuses correctly.

4.2 Ensuring Security

Technical information is analysed to detect and prevent fraudulent activity, block unauthorised access, and maintain account security.

4.3 Responsible Gaming

Information is used to monitor users' gaming behaviour, identify potential problems, and provide assistance when needed. This monitoring is carried out as part of 345 bet's Responsible Gaming programme.

4.4 Communication

Contact information is used to send important account notifications, promotional offers (where consent has been given), and support-related messages.

4.5 Legal Obligations

Relevant information is stored and used to comply with applicable laws or regulations and to fulfil valid orders from courts or authorities.

345 bet takes both technical and administrative measures to protect users' information.

5.1 Encryption and Technical Protection

• SSL encryption is used for all data transmission
• Stored data is kept in encrypted databases
• Regular security audits are conducted
• Two-factor authentication (OTP) is provided

5.2 Administrative Protection

• Only authorised staff may access personal information
• Staff receive privacy training
• Data access logs are maintained

5.3 Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be retained for a specified period due to legal requirements. Once that period has passed, the information is securely deleted.

345 bet does not sell any user's personal information or transfer it to third parties in exchange for payment. However, in certain circumstances, necessary information may be shared with the following parties:

• Payment Providers: The minimum information necessary to complete transactions via bKash, Nagad and Rocket is shared.
• Game Software Providers: Technical information for gameplay processing may pass to game studio servers.
• Fraud Prevention Services: Third-party security tools may be used to ensure account security.
• Legal Authorities: Information may be provided to the relevant authorities when required by a valid legal order or investigation.

345 bet uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

7.1 Essential Cookies

These cookies are necessary to maintain the core functionality of the website. They are used to store login sessions, security tokens and user preferences.

7.2 Analytical Cookies

Anonymous data is collected to improve website performance and the user experience. It is not possible to identify any individual from this data.

7.3 Cookie Controls

You can control or reject cookies from your browser settings. However, disabling essential cookies may affect some website functionality.

Every registered user of 345 bet holds the following rights regarding their personal information:

8.1 Right to Access Information

You can find out at any time what information 345 bet holds about you and what it is being used for.

8.2 Right to Correct Information

If your information is incorrect, you can contact support and request a correction. Keeping accurate information is also important for your account security.

8.3 Request to Delete Information

When closing your account, you may request that your personal information be deleted. However, certain information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails, you can contact support at any time to stop this service.

To exercise these rights, contact us via our 24/7 live chat or email support.

The minimum age to open an account on 345 bet and participate in any form of betting or casino activity is 21 years. We do not collect any information from those under 21, and we do not provide them with accounts.

Age is verified at the time of registration. If a user is found to be under 21 years of age, the account will be immediately suspended and any stored information will be deleted. If you believe a minor is using our platform, please notify our support immediately.

345 bet reserves the right to update this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or through a notice on the website.

The updated policy will take effect from the date of publication. Continued use of the website after changes have been made will be taken as your agreement to the new policy. The latest version will always be available on this page.

To learn more about our services and policies, visit the About Us page, where 345 bet's range of services and values are described.

If you have any questions about this privacy policy or wish to make any request regarding your information, contact us through the channels below.